Shipping policy
1. Processing Time
- All orders are processed within 5-7 business days.
- Custom orders may take longer, and estimated production times will be communicated before confirmation.
- Orders are not processed or shipped on weekends or holidays.
2. Shipping Rates and Delivery Estimates
- Shipping charges are calculated at checkout based on order size, weight, and destination.
- Estimated delivery times:
- Domestic Shipping: 5-7 business days
- International Shipping: 10-20 business days
- Delivery times may vary due to unforeseen delays with carriers or customs.
3. Shipping Carriers
- We use reputable shipping carriers to ensure safe and timely delivery.
- A tracking number will be provided once the order is shipped.
4. International Shipping
- We offer international shipping to select countries.
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
- Customs clearance may cause additional delays beyond our estimated delivery time.
5. Order Tracking
- Once shipped, customers will receive a tracking number via email.
- Tracking updates depend on the carrier and may take some time to reflect.
6. Damages and Lost Shipments
- Manka Art Studio is not responsible for lost, stolen, or damaged packages after they have left our facility.
- If an item arrives damaged, please contact us within 48 hours with photographic proof.
- We will work with the shipping carrier to resolve issues, but refunds or replacements are subject to review.
7. Returns Due to Shipping Issues
- If a package is returned due to an incorrect address provided by the customer, the customer is responsible for re-shipping costs.
- If a package is refused or unclaimed, the order will not be eligible for a refund.
8. Changes to Shipping Policy
- We reserve the right to update this shipping policy at any time. Any changes will be reflected on this page.
9. Contact Information
For any shipping-related inquiries, please contact us at:
Email: artist.manka@gmail.com
Phone: +91-9997123553
Website: www.mankaartstudio.com
By placing an order with Manka Art Studio, you agree to the terms outlined in this Shipping Policy.